Last updated: July 2025 · Your privacy matters to us
HotelNiva ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our Platform, you agree to the practices described in this Policy.
We collect information you provide directly to us, including your name, email address, phone number, and payment details when you create an account or make a booking. We also collect information automatically when you use our Platform, such as your IP address, browser type, pages viewed, and how you navigate our site. This helps us improve your experience and keep our Platform secure.
We use your personal information to: process and manage your hotel bookings; send you booking confirmations and updates; respond to your enquiries and support requests; send promotional offers and newsletters (you may opt out at any time); analyse usage to improve our Platform; and comply with legal obligations. We do not use your information for any purpose other than those stated above without your consent.
We share your information only as necessary to deliver our services. This includes sharing relevant booking details with our hotel partners to facilitate your stay, and sharing data with trusted payment processors to handle transactions securely. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
All payment transactions on HotelNiva are processed using industry-standard encryption (SSL/TLS). We do not store your full credit or debit card details on our servers. Payments are handled by PCI-DSS compliant payment processors. Your financial data is protected at every step of the booking process.
We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us remember your preferences, keep you logged in, and understand how our site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the Platform. We use both session cookies (deleted when you close your browser) and persistent cookies (stored until they expire or you delete them).
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you close your account, we will delete or anonymise your data within 90 days, unless we are required by law to retain it longer (for example, for tax or fraud prevention purposes).
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict how we process your data; and request a copy of your data in a portable format. To exercise any of these rights, contact us at info@hotelniva.com. We will respond within 30 days.
HotelNiva is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
Our Platform may contain links to third-party websites or integrate with third-party services (such as Google Maps or analytics providers). These third parties have their own privacy policies and we are not responsible for their practices. We encourage you to read their policies before providing any personal information to them.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security. We encourage you to use a strong password and to notify us immediately if you suspect any unauthorised access to your account.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the Platform after any changes constitutes acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: Email: info@hotelniva.com — We aim to respond to all privacy-related enquiries within 5 business days.
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